Refund Policy

Last Updated: May 06, 2026

This Refund Policy explains how refunds are handled for services provided by Kedah.biz.

1. Overview

Kedah.biz provides digital services including website creation, templates, hosting (subdomain), and optional premium features. Due to the nature of digital products, refunds are limited and subject to the conditions below.

2. Free Plan

Users on the free plan are not charged. Therefore, no refund is applicable.

3. Paid Plans / Premium Features

If you purchase a paid plan, upgrade, or premium feature:

All payments are generally non-refundable
Refunds may be considered only under valid circumstances (see below)

4. Eligible Refund Cases

We may consider a refund if:

You were charged incorrectly or multiple times
The service is completely unavailable due to a technical issue on our side
You are unable to use the core features due to system errors not resolved within a reasonable time

5. Non-Refundable Cases

Refunds will NOT be provided for:

Change of mind after purchase
Lack of usage or unused subscription time
User mistakes during setup or configuration
Violation of Terms of Service leading to account suspension
Custom domain purchases or third-party services

6. Refund Request Period

All refund requests must be submitted within 7 days of the payment date. Requests made after this period may not be considered.

7. How to Request a Refund

To request a refund, please contact us with the following details:

Your registered email or phone number
Transaction or payment reference
Description of the issue

Send your request to:

Email: support@kedah.biz

8. Processing Time

If approved, refunds will be processed within 7–14 business days depending on your payment method.

9. Service Cancellation

You may cancel your subscription at any time. However:

No partial refunds will be given for remaining subscription periods
Your service will remain active until the end of the billing cycle

10. Changes to This Policy

Kedah.biz reserves the right to modify this Refund Policy at any time. Continued use of the platform means you accept the updated policy.

11. Contact

For any refund-related questions, please contact us:

Email: support@kedah.biz